Information & FAQs
Some helpful information about our services.
Below is a summary of information. If you prefer longer and more formal versions. Please see the following pages:
FAQs
Where do I find sizing and fit information for clothing?
Visit our Sizing & Fit Guide page for more information.
What if I only get some of my items?
Please refer to your order information page.
Since items may ship from different locations and/or your order may have a combination of custom made and in-stock items, you may receive your order in multiple shipments.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location and items ordered, but usually arrive within 5-10 business days of order.
Do you accept returns or exchanges?
All sales are final. We do not accept returns or exchanges unless your item arrives defective, damaged, or otherwise noted in the product description.
What should I do if my item is defective or damaged?
Please email us at shop.concierge[at]immersiveemporium.shop within 7 days of delivery. Be sure to include your order number, photos of the issue, and details so we can make it right.
Can I exchange for a different item or size?
Exchanges are only possible if approved due to a defect or error. Otherwise, we recommend placing a new order.
Are there any items that can never be returned?
Yes. Sale items, gift cards, custom or personalized products, perishable goods, and personal care items are non-returnable.
How do refunds work?
If a return is approved, we’ll refund your original payment method once the item is received and inspected. Processing can take up to 10 business days, depending on your bank.
Where do all these brands come from?
We discover and partner with a diverse range of brands and storytellers.
All are ™ & © their respective owners and used under permission and/or license.
Immersive Emporium is our trademark. This site is ©. All rights reserved.
How do I add my products to the Emporium?
Reach out via our Contact page.
Who are / what is "Immersive Emporium"?
Step through the portal toImmersive Emporium, an online store of curiosities gathered from across realities. Here, stories become tangible through branded gear, collectible artifacts, and imaginative merchandise designed to carry a sense of wonder into everyday life. Our curated selections span multiple story collections, offering fans and adventurers alike a way to explore apparel, accessories, and keepsakes that blur the line between fantasy and reality. Every item is crafted to feel like a piece of a larger world, making Immersive Emporium more than a shop — it’s a gateway into immersive storytelling and a destination for unique gifts, conversation pieces, and the extraordinary.
In this reality, we're headquartered in Austin, Texas, United States. Managed and maintained by Surprise Surprise Studio, LLC.
